LegalTERMSPRIVACYCOOKIESCOMPLIANCEACCEPTABLE USESECURITYREFUNDSPAYMENT SERVICESFINANCIAL SERVICESV3 · EFFECTIVE 1 AUG 2026COMPLAINTS · THE PROCEDURE, WITH ITS CLOCK
Open a ticket — the only door, on purposeevery complaint gets a case number in the first reply, same day
Substantive answer inside 5 business dayspayment-card complaints follow the Code's own timelines where stricter
Escalation on requesta senior reviewer re-reads the file; you get their conclusion in writing
Still unresolvedwe give you, in writing, the external bodies for your product and country, with your case file ready to forward
PAYMENT-CARD CODE · OUR DISCLOSURES
✓ Pricing disclosed before commitment, in the Code's prescribed manner
✓ Statements itemise every fee; no bundled "miscellaneous" lines
✓ Cancellation without penalty within the Code's window after a fee change
✓ Code-related complaints are flagged as such and reported onward as the Code requires
PROHIBITED ON BOLRACH · PLAIN WORDS
Anything illegal where you or your buyer stands. Weapons, and instructions for harm. Sexual content involving minors, in any form, reported on sight. Fraud in all its costumes: fake goods, fake reviews, fake investment returns. Unlicensed money services riding our rails. Sanctioned persons and their fronts.
The full categorised list with examples sits behind this summary; declines and closures under it always state which line was crossed.
SANCTIONS & SCREENING POSTURE
✓ Customers and transactions are screened against applicable sanctions lists, refreshed continuously
✓ True matches are frozen and reported as law requires; false positives are cleared by a named human with a written reason
THE ADDRESSES · AND WHAT EACH IS FOR
| [email protected] | service of process, counsel-to-counsel, licensing and regulator correspondence |
| [email protected] | data-protection officer: privacy rights, DPA questions, authority liaison |
| Everything else | a ticket — support, complaints, disputes, media, partnerships. Case number in the first reply, always. |
Responsible disclosure: security findings reported in good faith get safe harbour, a named handler and a fix timeline — the programme page links from every footer.