Refund Policy

Your first contract for a purchase is with the merchant; their stated policy applies first, and it may be more generous than this baseline — never less protective than the law where you live.

Ask the merchant first — every Bolrach receipt links the merchant's refund contact. If the merchant does not respond within 10 business days, or refuses in a way you believe breaches their stated policy or the law, open a ticket with your bolra.ch reference and we review the payment with both sides.

Approved card refunds are issued to the original card the same day the merchant confirms; the funds appear per your bank's timeline, typically 5 to 10 business days. Refunds always travel back the way the money came — a card payment is never refunded to a different destination, because that pattern is how fraud walks.

Payments made by transfer to a dedicated account number refund to the originating bank account, verified by name match, typically within 2 business days of approval.

Instant delivery changes what is refundable. A faulty, corrupted or materially misdescribed file or video is always refundable — open the ticket within 14 days with the fault described. A change of mind after successful delivery is refundable only where the seller's own policy says so, and the seller's policy is displayed before you pay. Course and membership access refunds follow the seller's stated policy with a legal minimum: access that never worked is always refunded.

Cancelling stops the next charge; it does not claw back the current period unless the merchant's policy says so or the service was materially unavailable. Where we bill for Bolrach's own products, unused whole months of annual plans are refunded pro-rata on request.

Refunds return exactly what you paid, in the currency you paid it. If you paid ₦1,824,500 against a dollar price, your refund is ₦1,824,500 — the FX movement between payment and refund is our risk, not yours.

You always have the right to dispute a card charge with your bank. We ask that you try the route in section 1 first because it is usually faster; where a chargeback is opened, we give the card network the honest evidence from both sides and accept the outcome.